Credit Control Manager – Tewkesbury
Junior Leadership Role • 37.5 hours per week • Family-Owned Business
Location: Tewkesbury, Gloucestershire
Department: Finance
Hours: 37.5 hours per week
Reporting to: Head of Finance
Team Responsibility: Managing a team of 3 Credit Controllers
About Cotteswold Dairy
Established in 1938, Cotteswold Dairy is one of the UK’s leading independent, family-owned dairies. At the heart of everything we do is our purpose: to support a responsible and sustainable dairy community. We pride ourselves on long-term relationships, quality products, and first-class service — for both our customers and our people.
The Role
We are seeking an experienced and proactive Credit Control Manager to lead and develop our credit control and debt management function. This is a key leadership role within our Finance team, offering the opportunity to make a real impact on cashflow performance, customer relationships, and team development.
You will take ownership of the end-to-end debt collection process, safeguard company cashflow, reduce aged debt, and continuously improve credit control practices across the business. The role is varied, fast-paced, and highly visible, working closely with Sales teams, depot managers, senior leadership, customers, and external legal advisors.
Key Responsibilities
• Lead and participate in the day-to-day debt collection process across the business
• Manage, motivate, train and develop a team of Credit Controllers to meet KPIs and performance targets
• Monitor aged debt and provide regular updates and insight to senior management
• Implement, maintain and improve credit control procedures and best practice
• Build strong relationships with customers, Sales Managers, Depot Managers and key stakeholders
• Proactively manage accounts with external legal advisors and oversee escalation where required
• Manage bad debt write-offs and support periodic review of bad debt provisions with the Head of Finance
• Initiate and lead improvement projects relating to systems, processes and ways of working
• Visit customers and depots to support collections activity and provide onsite training where required
• Undertake general finance and departmental duties as required
About You
You will be a confident and experienced Credit Control or Finance professional with strong leadership skills and a hands-on approach. You’ll be comfortable working autonomously, communicating at all levels, and balancing firm financial control with excellent customer service.
Essential Skills & Experience
• Proven experience in credit control or debt management, ideally in a managerial or supervisory role
• Strong leadership and people management skills
• Results-driven with excellent problem-solving ability
• Highly organised with strong attention to detail
• Confident communicator with strong interpersonal and presentation skills
• Good working knowledge of Microsoft Excel
• Flexible, proactive and able to work effectively in a fast-paced environment
What You’ll Get in Return
• A key leadership role within a stable, family-owned business
• The opportunity to shape and improve credit control practices across the company
• A supportive team environment where your contribution is valued
• Long-term career development opportunities within a growing organisation
• Competitive salary and benefits package
Join Team Cotteswold
If you’re looking for a role where you can combine leadership, financial expertise and relationship-building within a values-driven organisation, we’d love to hear from you.