Office Administrator – Shropshire
Customer-focused office role • Family-owned business • Full training provided
Location: Shropshire Office
Hours: 40.0 hours per week
Shift Times: 08:30 -17:00
Saturday Working with a day off in the week
Are you passionate about customer service? Do you thrive on making a difference for every customer you interact with?
Cotteswold Dairy, a leading family-owned dairy established in 1938, is looking for a dedicated Office Administrator to be the welcoming face and reliable support for our valued customers. In this key role, you’ll work closely with customers and internal teams to uphold our commitment to first-class service, quality, and care.
Why Join Team Cotteswold?
Be the Heart of Customer Support: You’ll be the go-to person for customer enquiries, ensuring every order is handled with care and professionalism.
Work in a Supportive, Customer Focused Team. Play a valued role within a friendly office environment where teamwork really matters.
Make a Difference in a Values-Driven Company. Be part of a responsible, sustainable dairy business that puts people, customers, and communities first.
Your Responsibilities
Accurately process customer orders received via phone, email, and fax.
Check and confirm all orders are correctly entered onto the system.
Handle delivery enquiries, resolve issues, and follow up to ensure customer satisfaction.
Liaise closely with customers, depot teams, and stock control to support smooth deliveries.
Provide professional frontline service.
Assist with invoice distribution and support daily and weekly operational deadlines.
Organise run-outs and support ad-hoc projects as required.
Contribute positively to a supportive and collaborative working environment.
Who We’re Looking For
Previous experience in a customer service or sales office environment.
An exceptional telephone manner with clear, professional communication skills.
Highly organised with strong attention to detail and the ability to prioritise tasks.
Calm, adaptable, and confident working to tight deadlines.
A positive, ‘can-do’ attitude with a genuine commitment to excellent service.
Comfortable using IT systems, including Outlook, Word, and Excel (desirable).
What You’ll Get in Return
Competitive salary with opportunities for growth and progression.
30 days’ holiday.
Refer-a-friend bonus scheme (up to £500).
Cycle to Work scheme.
Discounted dairy products and delivery options.
Aviva pension scheme (4% employee / 4.5% employer contributions).
Cashback on health and wellbeing through Simply Health.
Join Cotteswold Dairy Today
This is more than just a job: it’s an opportunity to be part of something meaningful. If you’re passionate about customer service and want to work for a company that truly values its people, we’d love to hear from you.
Apply now and become the difference-maker in every customer’s experience.