Sales Office Manager – Tewkesbury Head Office

Employer: Cotteswold Dairy • Department: Sales Office • Hours: 40 per week (five days across Monday - Saturday) • Location: Tewkesbury, Gloucestershire (commutable from Cheltenham, Gloucester, Worcester, Evesham, Malvern, Pershore)

Be the heartbeat of our Sales Office

We’re looking for a Sales Office Manager to lead our experienced team at Cotteswold Dairy’s Tewkesbury Head Office. This is a customer service role focused on taking and processing orders from our existing customer base (inbound calls and emails, no cold calling), ensuring every order is accurate, on time and supported by outstanding service. You’ll manage a team of four Sales Administrators and work closely with our Haulage, Production, Technical and senior management teams to keep operations running smoothly for our loyal customers in the dairy / food manufacturing (FMCG) sector.

Candidates who search for roles such as Sales Support Manager, Customer Service Office Manager, Administration Manager, or Customer Service Manager (FMCG) often find this position a strong match.

What you’ll be doing as Sales Office Manager

• Lead, coach and motivate a team of four Sales Administrators to deliver exceptional customer service and order accuracy.
• Oversee the end-to-end order process for existing customers: inbound orders, data entry, pricing, invoicing and delivery coordination ensuring “right first time” every time.
• Collaborate daily with Haulage, Production, Technical, Sales and Senior Management to align service levels, product availability and promotions.
• Maintain accurate customer database and pricing files; ensure compliance with agreed terms and promotional activity.
• Own customer service KPIs and reporting; present insights and drive continuous improvement.
• Investigate queries/complaints with thorough root cause analysis and implement preventative actions.
• Provide hands-on cover across the Sales Office when required in a fast-paced FMCG environment.

About you

• Experienced Office/Customer Service Manager (ideally in FMCG / food & drink / dairy manufacturing) with a track record of managing teams.
• Confident, proactive decision-maker with excellent communication skills and the ability to influence at all levels.
• Highly organised, strong IT skills and exceptional attention to detail with solid commercial acumen.
• Customer-first mindset with proven problem-solving ability and a commitment to continuous improvement.

Why join Cotteswold Dairy?

• A values-led, family-owned business with long-term stability and a strong team culture.
• Real scope to shape customer service KPIs, processes and ways of working.
• Supportive leadership, cross-functional exposure and opportunities to develop.

Team Cotteswold Benefits

At Cotteswold Dairy we recognise that we will achieve far greater success working as a team, with empathetic people management and valuing each other, our staff and our customers. The aim of Team Cotteswold is to give a disciplined and determined effort to value everyone and everything and, as a consequence, make the Company the first preference for employees and customers alike over the long term.

• Competitive salary with opportunities for growth and advancement
• 22 days’ holiday plus bank holiday allowance; additional day after 3 years of service
• Cycle to work scheme
• Discounted products and delivery
• Enhanced Management Pension via Salary Exchange (6.5% employee, 7.0% employer contributions)
• Health and wellbeing support through Simply Health after 3 months

Key details

• Job Title: Sales Office Manager
• Location: Tewkesbury, Gloucestershire
• Hours: 40 per week, five days across Monday–Saturday
• Reports to: Commercial Manager

How to apply

Click Apply Now and submit your CV via our application portal. We review applications on receipt and may close the advert early once we’ve found the right person.

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