Credit Control Administrator – Tewkesbury Head Office

Employer: Cotteswold Dairy • Department: Finance • Hours: 37.5 per week, Monday to Friday (09:00 – 17:00) • Location: Tewkesbury Head Office

Join Our Finance Team

Are you an experienced Administrator with strong organisational skills and a passion for delivering excellent customer service? Cotteswold Dairy, one of the UK’s leading independent, family-owned dairies, is looking for a Credit Control Administrator to join our busy Finance Team at our Tewkesbury Head Office. This role plays a vital part in ensuring accurate accounts receivable management, debt collection, and account reconciliation, working closely with depots, sales managers, and customers.

About Cotteswold Dairy

Established in 1938, Cotteswold Dairy supports local farmers and communities by delivering the freshest, finest quality products and first-class customer service. As part of Team Cotteswold, you’ll join a collaborative, values-driven business at the heart of a responsible and sustainable dairy community.

Key Responsibilities

• Facilitate and manage debt collection across depots.
• Conduct aged debt reviews and reporting to improve debtor profiles.
• Manage and reconcile customer accounts and resolve queries promptly.
• Liaise with sales managers and depot staff to support efficient collection processes.
• Reconcile and clear unallocated cash amounts.
• Maintain accurate records of chasing activity and client communication.
• Provide accounts information to internal departments.
• Support reception and handle general calls as required.

About You

• Proven experience in a customer service or credit control role, or knowledge of accounting processes.
• Excellent communication skills (written and verbal) with a clear, professional telephone manner.
• Strong IT skills, including Excel and accounting software packages.
• Organised, detail-oriented, and able to prioritise under pressure.
• Confident, proactive and resilient, able to handle challenging conversations with calm professionalism.
• A positive, flexible attitude and strong team player approach.
• Ability to build and maintain strong client relationships internally and externally.
• (Desirable) Knowledge of the dairy industry, retail, or similar FMCG environment.

Team Cotteswold Benefits

• Competitive salary with opportunities for growth and advancement
• 22 days’ holiday plus bank holidays; additional day after 3 years of service
• Cycle to work scheme
• Discounted products and delivery
• Enhanced Pension via Salary Exchange
• Health and wellbeing support through Simply Health after probation

Keywords: Credit Control Administrator, Credit Control, Accounts Receivable, Finance Administrator, Accounts Assistant, Debt Collection, Account Reconciliation, Aged Debt, Invoicing, Customer Accounts, Query Resolution, Collections, Excel, Accounting Software, Finance Team, Customer Service, FMCG, Dairy, Food Manufacturing, Tewkesbury, Gloucestershire.